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What does this warranty cover?

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one year from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. SAMEBIKE will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models.

What does this warranty not cover?

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Warranty does not include shipping and handling costs (which under exceptional circumstances may be waived at the SAMEBIKE’s sole discretion).

Limitation of Liability:

In no event shall SAMEBIKE be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. SAMEBIKE is not liable for property damage, personal injury, or death.

SAMEBIKE WARRANTY POLICY
After sales service network: Guangzhou,China New York,USA Warsaw,Poland
Item Warranty period Problem Evidence Of Problem Warranty Proof Remarks
Electrical parts:
Battery 1 Year Can't Charge/range less than 20% Video/Picture/Description Order No.
/Purchase date
Code / serial number of battery
Motor 1 Year Don't Work/ Burn Code / serial number of motor
Controller 1 Year Code Error
Charger 1 Year Can't Charge Code / serial number of Charger
Meter display 1 Year Code Error
Booster 1 Year No assist/Insensitive
Front Light 1 Year Can't Work
Metal parts:
Bike Frame 1 Year Deformed / Desoldered / Cracked Video/Picture/Description Order No.
/Purchase date
Code of frame
Front fork 1 Year Deformed / Desoldered/
Shock absorption failure
Seat tube 1 Year Deformed / Desoldered / Cracked
Handelbar 1 Year Deformed / Desoldered / Cracked
Aheadset Stem 1 Year Deformed / Desoldered / Cracked
Driving system:
Throttle 1 Year Ineffective/ Hard to turn Video/Picture/Description Order No.
/Purchase date
After assembling the whole vehicle, it is necessary to debug the screws , disc brakes and Derailleur of the whole vehicle refering to the manual and video
Brake lever 1 Year Ineffective/Can't reset
Disc-Brake 1 Year Deformed/Cracked
Transmission Parts:
Thumb Shifter 1 Year Stuck / Abnormal noise Video/Picture/Description Order No.
/Purchase date
Mid Derailleur 1 Year Stuck / Abnormal noise
Rear Derailleur 1 Year Stuck / Abnormal noise
SAMEBIKE MAINTENANCE  POLICY
Applicable conditions: 1.There is problem after receive.       2.Problem after normal using during warranty period
Ways To Maintenance
1.Send parts to change

(SAMEBIKE will send the new parts to customer, and bear the freight cost) .
Ways to Change Parts : Customers change parts by themselves,we supply technical support,
SAMEBIKE pay extra compensation according to discussion.
Customers find local maintenance technician to solve,SAMEBIKE supply technical support.
SAMEBIKE pay extra compensation according to discussion.
Send the parts to Repairing Network Of SAMEBIKE to change
2.Local repair Customers buy parts and repair in their local,  SAMEBIKE pay for the parts and extra compensation.
3.Solve problem by customers Customers solve problem by themselves, SAMEBIKE pay extra compensation according to discussion.

SHIPPING POLICY

SAMEBIKE want help you to perform more efficiently once receiving SAMEBIKE products. Therefore, before shipping out we'll check every detail of the product for you, make sure that the related accessories are included.

 

Delivery Range

SAMEBIKE could only ship to USA,Canada and Part of European countries:BelgiumCzech RepublicPolandCyprus,LithuaniaHungaryLuxembourgAustriaFranceItalyGermanyNetherlands SloveniaSlovakiaEstoniaRomania DenmarkIrelandSwedenBulgariaCroatiaLatviaFinlandPortugalSpainGreece; the other countries are not included in our shipping area for now. If your shipping address is a Military or P.O. Box shipping address, we need shipping your order by using EMS, for other shipping methods couldn't accept the Military and P.O. Box shipping address.

 

 Shipping Costs

We are pleased to offer completely free shipping to addresses in below EU countries and USA.

Countries Shipping cost
BelgiumCzech RepublicPolandCyprus Free
LithuaniaHungaryLuxembourgAustria Free
FranceItalyGermanyNetherlands Free
United States Free
SloveniaSlovakiaEstoniaRomania Free
DenmarkIrelandSwedenBulgariaCroatiaLatvia Free
FinlandPortugalSpainGreece Free

Orders Processing Time

We take 1~2 business days for processing orders and upload tracking number within 48 Hours.

 

Shipping Time

The shipping time usually takes 5-7 days business days, depends on local delivery speed and weather, which we cannot fully control.

When your order is shipped out, a notification will be sent to the e-mail box you registered on our website.

You can find a tracking number in the Email and you can track the state by enter your tracking number through 17track:www.17track.net/en

Total Delivery Time = Processing Time + Shipping Time

 

 

Signatures Required.  

Shipments containing ebikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

 

Shipping Carriers.  
Samebike ships using DPD in EU , FedEx and USPS is USA, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

 

Refused Shipments – Flat Fee. 
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $160/pc to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $160/pc.

 

COVID-19 Notice

Please note that during this special period, our shipping times may be longer than indicated as the changing COVID-19 restrictions has affect our delivery services. Please know that our fulfillment teams will continue to send product daily as we have taken extra precautions to ensure their safety. Thank you so much for your patience and understanding.

If your country is not within our shipping scope, please directly contact us at service@same-bikes.com

Should you have any questions, do not hesitate to Contact Us.

 

1.Why should I get an electric bike?

Yes, there are a lot of advantages to have a bike.

Fuel savings: One of the significant advantages of the electric bike is substantial for the pocket of the final consumer: the considerable savings in gasoline.

Extremely Convenient: Get from Point A to Point B fast, no more waiting for the bus, waiting for the taxi. Simply unfold your bike and you are ready to go.

Ecology and respect for the environment: Every time we use an electric bike we are contributing our bit to that ecological spirit that should be present in our daily lives.

2. Where to get my e-bike fixed if I live in Europe?

SAMEBIKE provides a reliable warranty that is processed in the most hassle-free way possible, we built an after sales service center in case of there are any warranty problems.

3. What should I pay attention to while riding a bike?


Good day. Safety first, you should wear a helmet while start riding it and be ware of the local weather, then watch for the hazards on the road, never forget to lock up your bike after a ride.

4. What can I do with this bike?

Hi there, e-bike is a great invention for modern life, with its help you could spend less time not only on commuting, but also going out for a riders gathering/go to school/meet your friend and whatever you need to do on foot, now you can do it with this bike.

5.What's the difference between an electric scooter and electric bike?

1. Compared with scooter, the wheels of electric bikes are bigger, and it's very comfortable to ride with seats

2. The electric bicycle has pedals and can also choose boost mode, which can greatly increase the range

3. E-Bike can also use the pedal to continue to reach its destination after running out of electricity, so it is not necessary to ask for help on the road or have to change to other means of transportation

6.Can I use it in the rain?


SAMEBIKE does use some waterproof materials to prevent daily splashes, but we do not recommend riding in the rain as there is a safety risk.SAMEBIKE's priority is to be able to use our e-bikes safely

7.Can I ride my SAMEBIKE bike in the cold weather?

Riding in colder temperatures can affect the performance of the E-Bike .One key thing is to make sure the E-Bike is always being stored inside.Keeping your rideable in the cold can cause damage to your tires, motor, and battery.

Battery storage time is = 6 months (-20°F to 60°F)

Relative humidity for battery storage = 45% - 75%

The possible storage temperature range for Lithium-Ion batteries is is -20°C to 60°C (-4°F to 140°F) but for prolonged storage period -20°C to 25°C (-4°F to 77°F) is recommended and 15°C (59°F) is ideal. Cells should be stored with a partial charge of between 30% and 50% (at least 2 battery indicators). Although the cells can be stored fully discharged the cell voltage should not drop below 2.0 Volts per cell and cells should be topped up to prevent over-discharge. The maximum voltage should not exceed 4.1 Volts.

Charge the battery before storing and every few weeks

8. Can your e-bike be folded?

The SAMEBIKE bike is a completely foldable electric bike (patented). The folding process is done in 3 seconds.

9. Can you tell me how much I have to pay for the customs ?

You do not need to pay for the customs because we will pay the taxes.

10. Which countries can be shipped to?

United States, United Kingdom, Germany, France, Netherlands, Belgium, Italy, Spain, Austria, Portugal, Sweden, Greece, Latvia, Poland, Romania, Czech Republic, Slovakia, Slovenia, Finland, Monaco, Lithuania, Luxembourg, Bulgaria, Denmark, Estonia, Croatia, Ireland, Hungary.

11. How long after ordering will it take to be shipped?

We can ship your package out within two days after receiving your order, and your package may takes 3-5 business days to arrive.

12. What can I use for payment?

You can pay by PayPal.

13.How is my order processed?

E-bike orders are dispatched from the UK warehouse on the same day as the order is placed, with a 24 hour upload of the logistic number and a 3-5 working day logistic time frame.

14.Where do I go to get my e-bike repaired ?


SAMEBIKE provides reliable warranty services in the simplest way possible, and we have established after-sales service centers in the UK, Europe, and the United States to prevent any warranty issues.

15. How do I change or cancel my order?


If you wish to change or cancel your order, please contact us as soon as possible. One of our staff will contact you as soon as possible. Your order can only be changed or refunded before we ship your order. For further assistance, please feel free to contact us   

16. Do I have to pay shipping and taxes?


SAMEBIKE offers free mainland delivery on all SAMEBIKE NO tax.

17.At what PSI level should I inflate my tyres?


We recommend inflating their tyres to 220-240 kPa (31.9-34.8 psi).

Special link for price difference, accessories order & shipping fee.